We understand that account management plays a crucial role in maintaining an effective client relationship. All our client executives receive specialised training to ensure that all our clients receive a high-quality service.

Client Visits and Review Meeting

We recommend holding regular client visits with key individuals within all our clients. This process enables us to build lasting relationships, understand requirements and developments, and assist with any issues.

Review meetings are a prime situation to tackle any issues and discuss progression plans. The review meetings can be held as frequently as it is desired and we can provide any management information as required for the meetings

Dedicated Account Manager

Our Key Accounts team are a dedicated team of talented Account Managers working in partnership with you to provide a well-rounded recruitment service.

Each Account Manager is trained and developed to learn the intricacies of your Trust and your specific expectations while providing you with a dedicated point of call when you need us. With their extensive knowledge of the various grades and specialties alongside our pool of highly able candidates, they are in prime position to support you when you need them.

Your Account Manager work with our recruiters to find the candidates that meet your specific profile so you can be safe in the knowledge that the candidate we provide meet your standards.

Benefits

• Vastly experienced client facing only Account Managers
• Dedicated Account Managers working with a small number of Trusts in a local area
• Senior management team carry out regular client reviews and audits to ensure quality of service
• Personalised service to understand your unique requirements
• Strict enforcement of all Trust rules and policies
• Creation of bespoke client service user guide for effective recruitment
• Regular review meetings and management information

We place great emphasis on our vetting procedure when processing candidates ensuring the candidates we provide meet the stringent criteria required with safeguarding at the forefront. You can rest assured that our candidates are of the highest standard and hold all the relevant documentation to perform their role across the UK.

As a supplier on multiple frameworks we maintain our candidates’ compliance levels so that they are able to work interchangeably on the required framework. Through applying our knowledge of legislation and regulatory guideline such as NHS Employment Standards, Skills for Health Training Framework and Resuscitation Council we are committed to delivering a safe a high quality service.

Our dedicated compliance team are trained to be able to deliver mandatory training to our candidates and consists of trained phlebotomists. This enables the team to ensure that all our candidates are meeting the statutory and mandatory requirements while enabling them to become fully compliant in the shortest time possible.

We work with a fully compliant training provider to ensure that our candidates’ training is of the standard required. We work with the training provider to offer a wide range of training courses both in house and on the road. We pride ourselves on maintaining industry leading compliance standards and assisting with our candidates’ professional development.

Our candidates are compliant to all government approved framework standards as well as NHS Employment Standards and Skills for Health UK Core Skills Training Framework.

Our Compliance

All our candidates are:

• Interviewed and met face to face
• DBS checked and cleared
• Identity checked
• Right to Work checked
• Work Health Assessment cleared by SEQHOS approved agency
• Reference checked
• Professional Registered Body checked
• Statutory and Mandatory training completed
• In the Appraisal and Revalidation process

Audits

Due to the dedication of our compliance team in ensuring that the highest compliance standards are maintained we are regularly awarded platinum scoring (or equivalent) within our audits as standard.

Regular internal audits are conducted to ensure this standard is maintained and constantly improved upon so that we can exceed our clients’ requirements and expectations. 

Feedback is a crucial element within our service provision. We proactively seek and monitor all feedback to ensure a high quality service and continual developments.

For more information please read the examples of the services we have provided:

Doctors

Nurses

Mental Health

Medical Services

Revalidation